NPS performance

Since the introduction of the Offender Rehabilitation Act (ORA) as part of Transforming Rehabilitation, the National Probation Service (NPS) and Community Rehabilitation Companies (CRCs) have been monitored against performance frameworks to make sure their delivery of services is timely, consistent and of high quality.

Visit prisons and probation statistics for data sources and more details.


The percentage of pre-sentence reports completed by the National Probation Service within the timescales set by the court (including remands in custody).

YearPre-sentence report timeliness (NPS SL001)
Apr-Jun 1999.9%
Jan-Mar 1999.8%
Oct-Dec 1899.9%
Jul-Sep 1899.9%
Apr-Jun 1899.8%
Jan-Mar 1899.7%
Oct-Dec 1799.8%
Jul-Sep 1799.8%
Apr-Jun 1799.6%

The proportion of cases in the relevant month where the NPS has allocated an offender by the end of the second full business day following the date of sentence.

YearAllocation timeliness - all disposals (NPS SL002)
Apr-Jun 1997.8%
Jan-Mar 1997.1%
Oct-Dec 1896.9%
Jul-Sep 1896.5%
Apr-Jun 1896.7%
Jan-Mar 1896.4%
Oct-Dec 1796.3%
Jul-Sep 1796.3%
Apr-Jun 1796.0%

The percentage of retained rersons (under a community order or suspended sentence order) in the relevant month who have a face to face appointment with the NPS arranged (which shall be physical or by video conference) to take place no later than 5 business days after allocation to the NPS.

YearInitial contact - CO & SSO (NPS SL003R)
Apr-Jun 1997.8%
Jan-Mar 1997.8%
Oct-Dec 1897.0%
Jul-Sep 1897.4%
Apr-Jun 1896.6%
Jan-Mar 1896.1%
Oct-Dec 1795.7%
Jul-Sep 1795.1%
Apr-Jun 1793.4%

The percentage of retained persons in the relevant month who have a face to face appointment with the NPS arranged (which shall be physical or by video conference) to take place no later than 1 business day after release (including immediate release from court following a period of remand).

YearInitial contact - release from custody on licence (NPS SL004R)
Apr-Jun 1999.3%
Jan-Mar 1999.3%
Oct-Dec 1899.3%
Jul-Sep 1899.5%
Apr-Jun 1899.1%
Jan-Mar 1898.6%
Oct-Dec 1798.8%
Jul-Sep 1798.7%
Apr-Jun 1798.4%

The percentage of retained persons under community orders or suspended sentence orders for whom in the relevant month the NPS has completed a plan for within 10/15 business days after the date the retained person attends their first appointment with the NPS.

YearCompleting the plan - CO & SSO (NPS SL005R)
Apr-Jun 1997.7%
Jan-Mar 1997.7%
Oct-Dec 1897.4%
Jul-Sep 1898.1%
Apr-Jun 1897.5%
Jan-Mar 1896.8%
Oct-Dec 1796.2%
Jul-Sep 1796.4%
Apr-Jun 1796.0%

The percentage of retained persons released from custody on licence for whom in the relevant month the NPS has completed a plan for within 10/15 business days after the date the retained person attends their first appointment with the NPS.

YearCompleting the plan - release from custody (NPS SL006R)
Apr-Jun 1998.5%
Jan-Mar 1998.1%
Oct-Dec 1897.6%
Jul-Sep 1898.4%
Apr-Jun 1898.0%
Jan-Mar 1897.2%
Oct-Dec 1796.6%
Jul-Sep 1796.4%
Apr-Jun 1796.4%

The percentage of UPW requirements of retained persons transferred to CRCs within 5 business day safter allocation to the NPS.

YearAllocation of unpaid work requirements (NPS SL007)
Apr-Jun 1997.5%
Jan-Mar 1998.4%
Oct-Dec 1897.7%
Jul-Sep 1897.1%
Apr-Jun 1897.1%
Jan-Mar 1896.7%
Oct-Dec 1795.9%
Jul-Sep 1795.2%
Apr-Jun 1893.6%

Successful completions of accredited programmes (delivered in the community) for the eligible proportion of terminations of community sentences with at least a 24-month sentence length.

YearTargeted interventions for those convicted of a sexual offence (NPS SL009SA)
Apr-Jun 1974.0%

This Service Level monitors the NPS response to risk escalation. A proportion of risk escalations are managed outside the case management system, and the results of these are not available to report on. The coverage relative to the total number of actual risk escalations across the country is variable. Best practice is that where coverage of a measure falls below 60% it will not be published; however, it is not possible to calculate the number of unrecorded risk escalations based on available data, so actual coverage is not known. Due to the issues with data coverage, it is not possible to report actual performance, but in the interests of transparency and the importance placed on this service, the rate of timely response to risk escalation where data are known has been included here.

YearResponse to risk escalation (NPS SL011)
Apr-Jun 1998.4%
Jan-Mar 1998.9%
Oct-Dec 1897.6%
Jul-Sep 1897.6%
Apr-Jun 1894.2%
Jan-Mar 1898.7%
Oct-Dec 1797.4%
Jul-Sep 1797.4%
Apr-Jun 1796.1%

The percentage of standard and fixed-term recall referrals made within 24 hours of the NPS becoming aware of the alleged breach occurring.

YearRecall timeliness (NPS SL012)
Apr-Jun 1999.5%
Jan-Mar 1999.3%
Oct-Dec 1899.4%
Jul-Sep 1899.2%
Apr-Jun 1899.1%
Jan-Mar 1898.9%
Oct-Dec 1798.7%
Jul-Sep 1798.6%
Apr-Jun 1798.8%

The percentage of alleged breaches of a community order, suspended sentence order, post sentence supervision period or supervision default order by a retained person presented to court by the NPS within 10 business days of the NPS becoming aware of the alleged breach occurring.

YearBreach timeliness (NPS SL014)
Apr-Jun 1996.7%
Jan-Mar 1995.3%
Oct-Dec 1895.5%
Jul-Sep 1895.7%
Apr-Jun 1896.1%
Jan-Mar 1894.4%
Oct-Dec 1794.5%
Jul-Sep 1794.8%
Apr-Jun 1794.0%

The proportion of breach referral requests that are presented to court by the National Probation Service within 2 business days of receiving an acceptable referral request from a Community Rehabilitation Company.

YearResponse to breach referral (NPS SL015)
Apr-Jun 1994.7%
Jan-Mar 1994.4%
Oct-Dec 1896.5%
Jul-Sep 1895.1%
Apr-Jun 1895.9%
Jan-Mar 1895.8%
Oct-Dec 1795.8%
Jul-Sep 1793.8%
Apr-Jun 1793.1%

To ensure the National Probation Service fulfils its responsibility by:

  • Creating required records on ViSOR
  • Attendance at quarterly SMB meetings
  • Attendance at each level 2 and level 3 MAPPA meeting
YearMAPPA meeting attendance (NPS SL016)
Apr-Jun 1995.4%
Jan-Mar 1997.1%
Oct-Dec 1896.7%
Jul-Sep 1897.4%
Apr-Jun 1896.6%
Jan-Mar 1895.8%
Oct-Dec 1797.8%
Jul-Sep 1797.4%
Apr-Jun 1797.3%

Percentage of completions of community orders and suspended sentence orders by retained persons in a month which were positive.

YearCompletion of community orders and suspended sentence orders (NPS SL018)
Apr-Jun 1976.6%
Jan-Mar 1977.1%
Oct-Dec 1876.3%
Jul-Sep 1877.1%
Apr-Jun 1877.4%
Jan-Mar 1875.5%
Oct-Dec 1774.6%
Jul-Sep 1771.9%
Apr-Jun 1773.1%

Percentage of completions of licences and, where applicable, post sentence supervision periods, by retained persons in a month which were positive.

YearCompletion of Licences and Post Sentence Supervision (NPS SL019)
Jan-Mar 1953.2%
Oct-Dec 1852.9%
Jul-Sep 1853.6%
Apr-Jun 1854.7%
Jan-Mar 1858.4%
Oct-Dec 1758.1%
Jul-Sep 1759.9%
Apr-Jun 1758.7%

The percentage of indeterminate and determinate parole assessment reports (PAROM1s) that are sent within the timescale specified by the Offender Management and Public Protection Group.

YearGeneric parole process (NPS SL022)
Apr-Jun 1996.7%
Jan-Mar 1995.2%
Oct-Dec 1897.6%
Jul-Sep 1894.4%
Apr-Jun 1895.0%
Jan-Mar 1893.1%
Oct-Dec 1796.6%
Jul-Sep 1795.6%
Apr-Jun 1796.2%

The percentage of recall part B (risk management plan) documents which are supplied to the OMPPG within 10 business days of a retained person's return to custody, and for allocated persons those reports considered for endorsement within two business days of transfer to the NPS for endorsement. To inform about the level of risk and to enable a timely decision about release or ongoing detention to be made.

YearRecall review timeliness - retained persons (NPS SL024a)
Apr-Jun 1997.1%
Jan-Mar 1996.7%
Oct-Dec 1897.2%
Jul-Sep 1896.7%
Apr-Jun 1897.2%
Jan-Mar 1894.3%
Oct-Dec 1794.1%
Jul-Sep 1791.8%
Apr-Jun 1791.7%

The percentage of recall part B (risk management plan) documents which are supplied to the OMPPG within 10 business days of a retained person's return to custody, and for allocated persons those reports considered for endorsement within two business days of transfer to the NPS for endorsement. To inform about the level of risk and to enable a timely decision about release or ongoing detention to be made.

YearResponse to recall review (part B) - allocated persons (NPS SL024b)
Apr-Jun 1991.9%
Jan-Mar 1994.8%
Oct-Dec 1893.2%
Jul-Sep 1892.1%
Apr-Jun 1892.7%
Jan-Mar 1886.4%
Oct-Dec 17
Jul-Sep 17
Apr-Jun 17

Percentage of victims surveyed who are satisfied or very satisfied with service they received.

YearVictim feedback (NPS SL025)
Apr-Jun 1997.7%
Jan-Mar 1998.2%
Oct-Dec 1898.5%
Jul-Sep 1897.9%
Apr-Jun 1895.8%
Jan-Mar 1897.5%
Oct-Dec 1795.8%
Jul-Sep 1798.5%
Apr-Jun 1798.2%

The proportion of retained persons in settled accommodation at the end of their sentence.

YearSettled accommodation at termination (NPS SL026)
Apr-Jun 1975.4%

The proportion of retained persons in employment at the end of their sentence.

YearEmployment at termination (NPS SL027)
Apr-Jun 1930.3%