NPS performance

Since the introduction of the Offender Rehabilitation Act (ORA) as part of Transforming Rehabilitation, the National Probation Service (NPS) and Community Rehabilitation Companies (CRCs) have been monitored against performance frameworks to make sure their delivery of services is timely, consistent and of high quality.

Visit prisons and probation statistics for data sources and more details.


The percentage of pre-sentence reports completed by the National Probation Service within the timescales set by the court (including remands in custody).

Pre-sentence report timeliness (NPS SL001)
Year Pre-sentence report timeliness (NPS SL001)
Jan-Mar 20 99.9%
Oct-Dec 19 99.7%
Jul-Sep 19 99.8%
Apr-Jun 19 99.9%
Jan-Mar 19 99.8%
Oct-Dec 18 99.9%
Jul-Sep 18 99.8%
Apr-Jun 18 99.8%
Jan-Mar 18 99.7%
Oct-Dec 17 99.8%
Jul-Sep 17 99.8%
Apr-Jun 17 99.6%

The proportion of cases in the relevant month where the NPS has allocated an offender by the end of the second full business day following the date of sentence.

Allocation timeliness - all disposals (NPS SL002)
Year Allocation timeliness - all disposals (NPS SL002)
Jan-Mar 20 96.7%
Oct-Dec 19 96.7%
Jul-Sep 19 97.5%
Apr-Jun 19 97.8%
Jan-Mar 19 97.1%
Oct-Dec 18 96.9%
Jul-Sep 18 96.5%
Apr-Jun 18 96.7%
Jan-Mar 18 96.4%
Oct-Dec 17 96.3%
Jul-Sep 17 96.3%
Apr-Jun 17 96.0%

The percentage of retained rersons (under a community order or suspended sentence order) in the relevant month who have a face to face appointment with the NPS arranged (which shall be physical or by video conference) to take place no later than 5 business days after allocation to the NPS.

Initial contact - CO & SSO (NPS SL003R)
Year Initial contact - CO & SSO (NPS SL003R)
Jan-Mar 20 97.1%
Oct-Dec 19 96.8%
Jul-Sep 19 98.1%
Apr-Jun 19 97.8%
Jan-Mar 19 97.8%
Oct-Dec 18 97.0%
Jul-Sep 18 97.4%
Apr-Jun 18 96.6%
Jan-Mar 18 96.1%
Oct-Dec 17 95.7%
Jul-Sep 17 95.1%
Apr-Jun 17 93.4%

The percentage of retained persons in the relevant month who have a face to face appointment with the NPS arranged (which shall be physical or by video conference) to take place no later than 1 business day after release (including immediate release from court following a period of remand).

Initial contact - release from custody on licence (NPS SL004R)
Year Initial contact - release from custody on licence (NPS SL004R)
Jan-Mar 20 99.0%
Oct-Dec 19 99.3%
Jul-Sep 19 99.4%
Apr-Jun 19 99.3%
Jan-Mar 19 99.3%
Oct-Dec 18 99.3%
Jul-Sep 18 99.5%
Apr-Jun 18 99.1%
Jan-Mar 18 98.6%
Oct-Dec 17 98.8%
Jul-Sep 17 98.7%
Apr-Jun 17 98.4%

The percentage of retained persons under community orders or suspended sentence orders for whom in the relevant month the NPS has completed a plan for within 10/15 business days after the date the retained person attends their first appointment with the NPS.

Completing the plan - CO & SSO (NPS SL005R)
Year Completing the plan - CO & SSO (NPS SL005R)
Jan-Mar 20 97.6%
Oct-Dec 19 98.3%
Jul-Sep 19 97.9%
Apr-Jun 19 97.7%
Jan-Mar 19 97.7%
Oct-Dec 18 97.4%
Jul-Sep 18 98.1%
Apr-Jun 18 97.5%
Jan-Mar 18 96.8%
Oct-Dec 17 96.2%
Jul-Sep 17 96.4%
Apr-Jun 17 96.0%

The percentage of retained persons released from custody on licence for whom in the relevant month the NPS has completed a plan for within 10/15 business days after the date the retained person attends their first appointment with the NPS.

Completing the plan - release from custody (NPS SL006R)
Year Completing the plan - release from custody (NPS SL006R)
Jan-Mar 20 97.0%
Oct-Dec 19 98.1%
Jul-Sep 19 98.1%
Apr-Jun 19 98.5%
Jan-Mar 19 98.1%
Oct-Dec 18 97.8%
Jul-Sep 18 98.4%
Apr-Jun 18 98.0%
Jan-Mar 18 97.2%
Oct-Dec 17 96.6%
Jul-Sep 17 96.4%
Apr-Jun 17 96.4%

The percentage of UPW requirements of retained persons transferred to CRCs within 5 business day safter allocation to the NPS.

Allocation of unpaid work requirements (NPS SL007)
Year Allocation of unpaid work requirements (NPS SL007)
Jan-Mar 20 98.1%
Oct-Dec 19 96.5%
Jul-Sep 19 96.9%
Apr-Jun 19 97.5%
Jan-Mar 19 98.4%
Oct-Dec 18 97.7%
Jul-Sep 18 97.1%
Apr-Jun 18 97.1%
Jan-Mar 18 96.7%
Oct-Dec 17 95.9%
Jul-Sep 17 95.2%
Apr-Jun 17 93.6%

Successful completions of accredited programmes (delivered in the community) for the eligible proportion of terminations of community sentences with at least a 24-month sentence length.

Sex offender targeted interventions - community (NPS SL009SA)
Year Sex offender targeted interventions - community (NPS SL009SA)
Jul-Sep 19 83.3%
Apr-Jun 19 74.0%
Jan-Mar 19
Oct-Dec 18
Jul-Sep 18
Apr-Jun 18

Successful completions of accredited programmes (delivered in the community or in custody) for the eligible proportion of terminations of community sentences with at least a 24-month sentence length.

This measure replaces SL009SA from October 2019.

Sex offender targeted interventions - community or custody (NPS SL009T)
Year Sex offender targeted interventions - community or custody (NPS SL009T)
Jan-Mar 20 71.8%
Oct-Dec 19 71.5%

The percentage of standard and fixed-term recall referrals made within 24 hours of the NPS becoming aware of the alleged breach occurring.

Recall timeliness (NPS SL012)
Year Recall timeliness (NPS SL012)
Jan-Mar 20 99.1%
Oct-Dec 19 99.5%
Jul-Sep 19 99.4%
Apr-Jun 19 99.5%
Jan-Mar 19 99.3%
Oct-Dec 18 99.4%
Jul-Sep 18 99.2%
Apr-Jun 18 99.1%
Jan-Mar 18 98.9%
Oct-Dec 17 98.7%
Jul-Sep 17 98.6%
Apr-Jun 17 98.8%

The percentage of alleged breaches of a community order, suspended sentence order, post sentence supervision period or supervision default order by a retained person presented to court by the NPS within 10 business days of the NPS becoming aware of the alleged breach occurring.

Breach timeliness (NPS SL014)
Year Breach timeliness (NPS SL014)
Jan-Mar 20 96.4%
Oct-Dec 19 97.4%
Jul-Sep 19 96.5%
Apr-Jun 19 96.7%
Jan-Mar 19 95.3%
Oct-Dec 18 95.5%
Jul-Sep 18 95.7%
Apr-Jun 18 96.1%
Jan-Mar 18 94.4%
Oct-Dec 17 94.5%
Jul-Sep 17 94.8%
Apr-Jun 17 94.0%

The proportion of breach referral requests that are presented to court by the National Probation Service within 2 business days of receiving an acceptable referral request from a Community Rehabilitation Company.

Response to breach referral (NPS SL015)
Year Response to breach referral (NPS SL015)
Jan-Mar 20 96.9%
Oct-Dec 19 97.1%
Jul-Sep 19 94.8%
Apr-Jun 19 94.7%
Jan-Mar 19 94.4%
Oct-Dec 18 96.5%
Jul-Sep 18 95.1%
Apr-Jun 18 95.9%
Jan-Mar 18 95.8%
Oct-Dec 17 95.8%
Jul-Sep 17 93.4%
Apr-Jun 17 93.1%

To ensure the National Probation Service fulfils its responsibility by:

  • Creating required records on ViSOR
  • Attendance at quarterly SMB meetings
  • Attendance at each level 2 and level 3 MAPPA meeting
MAPPA meeting attendance (NPS SL016)
Year MAPPA meeting attendance (NPS SL016)
Jan-Mar 20 99.6%
Oct-Dec 19 96.9%
Jul-Sep 19 96.1%
Apr-Jun 19 95.5%
Jan-Mar 19 97.1%
Oct-Dec 18 96.7%
Jul-Sep 18 97.4%
Apr-Jun 18 96.6%
Jan-Mar 18 95.8%
Oct-Dec 17 97.8%
Jul-Sep 17 97.4%
Apr-Jun 17 97.3%

Percentage of completions of community orders and suspended sentence orders by retained persons in a month which were positive.

Completion of community orders and suspended sentence orders (NPS SL018)
Year Completion of community orders and suspended sentence orders (NPS SL018)
Jan-Mar 20 78.3%
Oct-Dec 19 77.3%
Jul-Sep 19 75.4%
Apr-Jun 19 76.6%
Jan-Mar 19 77.1%
Oct-Dec 18 76.3%
Jul-Sep 18 77.1%
Apr-Jun 18 77.4%
Jan-Mar 18 75.5%
Oct-Dec 17 74.6%
Jul-Sep 17 71.9%
Apr-Jun 17 73.1%

The percentage of indeterminate and determinate parole assessment reports (PAROM1s) that are sent within the timescale specified by the Offender Management and Public Protection Group.

Generic parole process (NPS SL022)
Year Generic parole process (NPS SL022)
Jan-Mar 20 93.2%
Oct-Dec 19 95.2%
Jul-Sep 19 95.7%
Apr-Jun 19 96.7%
Jan-Mar 19 95.2%
Oct-Dec 18 97.6%
Jul-Sep 18 94.4%
Apr-Jun 18 95.0%
Jan-Mar 18 93.1%
Oct-Dec 17 96.6%
Jul-Sep 17 95.6%
Apr-Jun 17 96.2%

The percentage of recall part B (risk management plan) documents which are supplied to the OMPPG within 10 business days of a retained person's return to custody, and for allocated persons those reports considered for endorsement within two business days of transfer to the NPS for endorsement. To inform about the level of risk and to enable a timely decision about release or ongoing detention to be made.

Recall review timeliness - retained persons (NPS SL024a)
Year Recall review timeliness - retained persons (NPS SL024a)
Jan-Mar 20 96.1%
Oct-Dec 19 96.7%
Jul-Sep 19 97.8%
Apr-Jun 19 97.1%
Jan-Mar 19 96.7%
Oct-Dec 18 97.2%
Jul-Sep 18 96.7%
Apr-Jun 18 97.2%
Jan-Mar 18 94.3%
Oct-Dec 17 94.1%
Jul-Sep 17 91.8%
Apr-Jun 17 91.7%

Percentage of victims surveyed who are satisfied or very satisfied with service they received.

Victim feedback (NPS SL025)
Year Victim feedback (NPS SL025)
Jan-Mar 20
Oct-Dec 19 97.6%
Jul-Sep 19 97.2%
Apr-Jun 19 97.7%
Jan-Mar 19 98.2%
Oct-Dec 18 98.6%
Jul-Sep 18 98.0%
Apr-Jun 18 96.1%
Jan-Mar 18 97.5%
Oct-Dec 17 95.8%
Jul-Sep 17 98.5%
Apr-Jun 17 98.2%

The proportion of retained persons in settled accommodation at the end of their sentence.

Settled accommodation at termination (NPS SL026)
Year Settled accommodation at termination (NPS SL026)
Jan-Mar 20 76.4%
Oct-Dec 19 74.9%
Jul-Sep 19 74.9%
Apr-Jun 19 75.4%
Jan-Mar 19
Oct-Dec 18
Jul-Sep 18
Apr-Jun 18

The proportion of retained persons in employment at the end of their sentence.

Employment at termination (NPS SL027)
Year Employment at termination (NPS SL027)
Jan-Mar 20 32.0%
Oct-Dec 19 32.4%
Jul-Sep 19 30.7%
Apr-Jun 19 30.3%
Jan-Mar 19
Oct-Dec 18
Jul-Sep 18
Apr-Jun 18