CRC performance

Since the introduction of the Offender Rehabilitation Act (ORA) as part of Transforming Rehabilitation, the National Probation Service (NPS) and Community Rehabilitation Companies (CRCs) have been monitored against performance frameworks to make sure their delivery of services is timely, consistent and of high quality.

Visit prisons and probation statistics for data sources and more details.


The percentage of allocated persons of the contractor under a community order or suspended sentence order in a month that have a face to face appointment arranged (which shall be physical or by video conference) with the contractor to take place no later than 5 business days after allocation to the contractor by the authority in accordance with Schedule 10.

YearInitial offender contact - community order & suspended sentence order (CRC SCH9 SL001R)
Apr-Jun 1994.7%
Jan-Mar 1996.1%
Oct-Dec 1896.9%
Jul-Sep 1897.6%
Apr-Jun 1896.9%
Jan-Mar 1896.7%
Oct-Dec 1796.3%
Jul-Sep 1794.6%
Apr-Jun 17

The percentage of allocated persons of the contractor released from custody on licence in a month that have a face to face appointment arranged (which shall be physical or by video conference) with the contractor to take place no later than 1 business day after release (including immediate release from court following a period of remand).

YearInitial offender contact - license (CRC SCH9 SL002R)
Apr-Jun 1995.1%
Jan-Mar 1995.9%
Oct-Dec 1896.9%
Jul-Sep 1897.8%
Apr-Jun 1897.6%
Jan-Mar 1896.9%
Oct-Dec 1796.9%
Jul-Sep 1796.7%
Apr-Jun 17

The percentage of allocated persons for whom in the relevant month the contractor has completed a plan in accordance with Schedule 7 OM8 within 10/15 business days after the date that the allocated person attends his first appointment with the contractor.

YearPlan Completion - community order & suspended sentence order (CRC SCH9 SL003R)
Apr-Jun 1986.6%
Jan-Mar 1991.9%
Oct-Dec 1895.7%
Jul-Sep 1896.8%
Apr-Jun 1895.3%
Jan-Mar 1894.3%
Oct-Dec 1795.9%
Jul-Sep 1796.0%
Apr-Jun 17

The percentage of allocated persons of the contractor released from custody on licence for whom the contractor has reviewed any existing plan and completed a plan for in accordance with Schedule 7 OM8 within 10/15 business days after the date that the allocated person attends his first appointment with the contractor.

YearPlan completion - licence (CRC SCH9 SL004R)
Apr-Jun 1983.6%
Jan-Mar 1989.2%
Oct-Dec 1895.1%
Jul-Sep 1896.2%
Apr-Jun 1895.9%
Jan-Mar 1894.4%
Oct-Dec 1794.8%
Jul-Sep 1795.1%
Apr-Jun 17

The percentage of allocated persons of the contractor and designated retained persons with an unpaid work requirement in a month that have had unpaid work arranged for that applicable person by the contractor in accordance with Schedule 7 OSR 7 no later than 7 calendar/businessdays after the date of allocation or assignment of that applicable person to the contractor.

YearPriority of arrangement of unpaid work (CRC SCH9 SL006R)
Apr-Jun 1982.7%
Jan-Mar 1983.9%
Oct-Dec 1882.8%
Jul-Sep 1888.7%
Apr-Jun 1891.4%
Jan-Mar 1890.4%
Oct-Dec 1789.9%
Jul-Sep 1789.1%
Apr-Jun 17

The percentage of completions of community orders and suspended sentence orders by allocated persons of the contractor in a month where the reason for that completion of the community order or suspended sentence order is positive.

YearCompletion of community orders and suspended sentence orders (CRC SCH9 SL008)
Apr-Jun 1977.4%
Jan-Mar 1977.5%
Oct-Dec 1878.3%
Jul-Sep 1878.6%
Apr-Jun 1878.6%
Jan-Mar 1877.7%
Oct-Dec 1778.2%
Jul-Sep 1777.3%
Apr-Jun 1778.5%

The percentage of positive completions of unpaid work requirements by allocated persons of the contractor and designated retained persons in a month where that allocated person or designated retained person is subject to a community order, supervision default order or suspended sentence order that contains an unpaid work requirement and where that allocated person has not been recorded as a negative completion for Service Level 8.

YearContractor delivery of unpaid work requirement (CRC SCH9 SL010)
Apr-Jun 1991.2%
Jan-Mar 1990.1%
Oct-Dec 1889.0%
Jul-Sep 1888.7%
Apr-Jun 1887.9%
Jan-Mar 1888.3%
Oct-Dec 1788.5%
Jul-Sep 1787.1%
Apr-Jun 1787.5%

The percentage of positive completions of a programme requirement by allocated persons of the contractor and designated retained persons in a month where that allocated person or designated retained person is subject to a community order or suspended sentence order that contains a programme requirement and that allocated person or designated retained person has not been recorded as a negative completion for Service Level 8.

YearContractor delivery of programme requirement (CRC SCH9 SL011R)
Apr-Jun 1985.8%
Jan-Mar 1986.7%
Oct-Dec 1886.5%
Jul-Sep 1885.5%
Apr-Jun 1889.1%
Jan-Mar 1889.1%
Oct-Dec 1790.6%
Jul-Sep 1789.6%
Apr-Jun 17

The percentage of resettlement persons for whom the contractor has completed a resettlement plan no later than 5 business days after the authority has completed basic custody screening tool in accordance with Schedule 7 R 1.

YearCompletion of resettlement plans (CRC SCH9 SL013)
Apr-Jun 1995.2%
Jan-Mar 1994.4%
Oct-Dec 1896.3%
Jul-Sep 1895.4%
Apr-Jun 1896.4%
Jan-Mar 1895.5%
Oct-Dec 1795.8%
Jul-Sep 1796.0%
Apr-Jun 1796.5%

The percentage of allocated persons released on home detention curfew or on release on temporary licence where the contractor has provided information for use in the decision making process.

YearContribution to assessments for discharge (CRC SCH9 SL015)
Apr-Jun 1993.6%
Jan-Mar 1996.1%
Oct-Dec 1896.8%
Jul-Sep 1897.5%
Apr-Jun 1897.8%
Jan-Mar 1897.5%
Oct-Dec 1797.2%
Jul-Sep 1793.1%
Apr-Jun 1790.9%

The percentage of breach information packs from the contractor that the authority is able to use for a breach presentation without the need for additional information (excluding information that only becomes available after the date that the original breach information pack is completed) in accordance with Schedule 10 paragraph 4(c).

YearQuality of breach referral (CRC SCH9 SL016)
Apr-Jun 1994.8%
Jan-Mar 1995.2%
Oct-Dec 1894.9%
Jul-Sep 1894.4%
Apr-Jun 1894.8%
Jan-Mar 1895.6%
Oct-Dec 1795.6%
Jul-Sep 1792.9%
Apr-Jun 1789.1%

The percentage of recommendations to recall an allocated person made to the authority by the contractor within 24 hours of the contractor making the decision to request recall.

YearRecall referral timeliness (CRC SCH9 SL018)
Apr-Jun 1989.5%
Jan-Mar 1992.1%
Oct-Dec 1895.5%
Jul-Sep 1896.0%
Apr-Jun 1895.6%
Jan-Mar 1896.2%
Oct-Dec 1794.7%
Jul-Sep 1790.8%
Apr-Jun 17

Quality of engagement with allocated persons (CRC SCH9 AA)

The percentage of offender surveys conducted by the contractor that demonstrate an overall positive experience by the allocated person in each six month period.

YearQuality of engagement with allocated persons (CRC SCH9 AA)
Jul-Sep 18
Apr-Jun 18
Jan-Mar 18
Oct-Dec 17
Jul-Sep 17
Apr-Jun 17

Jul-Sep 18 -


The percentage of allocated persons in the relevant month that on release from custody have settled accommodation.

YearAllocated person resettlement services - accommodation (CRC SCH9 AC)
Apr-Jun 1965.3%
Jan-Mar 1963.6%
Oct-Dec 1858.7%
Jul-Sep 1865.7%
Apr-Jun 1865.0%
Jan-Mar 1864.0%
Oct-Dec 1766.0%
Jul-Sep 1765.2%
Apr-Jun 1767.2%

The percentage of alleged breaches of a community order, suspended sentence order, post sentence supervision period or supervision default order by an allocated person of the contractor referred to the authority in accordance with Schedule 7 OM27 or OM28 and Schedule 10 paragraph 4(c) for breach presentation within 8 business days after the contractor becoming aware of the alleged breach occurring.

YearBreach referral timeliness (CRC SCH9 AE)
Apr-Jun 1992.1%
Jan-Mar 1992.7%
Oct-Dec 1886.9%
Jul-Sep 1888.2%
Apr-Jun 1889.0%
Jan-Mar 1890.5%
Oct-Dec 1790.1%
Jul-Sep 1789.8%
Apr-Jun 1786.6%

The percentage of recall part B (risk management plan) documents (being the relevant part of the plan) which are supplied to the authority within 10 business days of an allocated person’s standard recall to custody in the relevant month.

YearRecall part B timeliness (CRC SCH9 AH)
Apr-Jun 1971.1%
Jan-Mar 1965.2%
Oct-Dec 1856.8%
Jul-Sep 1857.4%
Apr-Jun 1854.0%
Jan-Mar 1853.2%
Oct-Dec 1743.5%
Jul-Sep 1729.3%
Apr-Jun 17

The percentage of allocated persons whose completion of the sentence of the court has been recorded by the contractor when completed in accordance with paragraphs 4(s) and 4(t) of Part 2 of Schedule 20 (Management Information).

YearCompletion of the sentence of the court (CRC SCH9 AI)
Apr-Jun 1989.9%
Jan-Mar 1991.1%
Oct-Dec 1892.5%
Jul-Sep 1892.8%
Apr-Jun 1889.6%
Jan-Mar 1888.2%
Oct-Dec 1789.4%
Jul-Sep 1788.7%
Apr-Jun 17

The percentage of positive compliance outcomes with licences and, where applicable, post sentence supervision periods by allocated persons of the contractor in a month.

YearCompliance of licences and post sentence supervision (CRC SCH9 AJ)
Apr-Jun 1966.0%
Jan-Mar 1967.3%
Oct-Dec 1869.4%
Jul-Sep 1870.5%
Apr-Jun 1870.6%
Jan-Mar 1868.8%
Oct-Dec 1771.2%
Jul-Sep 1771.3%
Apr-Jun 17

The percentage of Allocated Persons supervised over the whole of the relevant month who have been offered at least one face to face appointment with their Responsible Officer or Designated Officer during the relevant month and where either:

  1. at least one appointment was attended; or
  2. appropriate follow-up action was initiated within 5 business days of non-attendance.
YearOffenders offered monthly contact (CRC SCH9 AK)
Apr-Jun 1987.5%