CRC performance
Since the introduction of the Offender Rehabilitation Act (ORA) as part of Transforming Rehabilitation, the National Probation Service (NPS) and Community Rehabilitation Companies (CRCs) have been monitored against performance frameworks to make sure their delivery of services is timely, consistent and of high quality.
Visit prisons and probation statistics for data sources and more details.
The percentage of allocated persons of the contractor under a community order or suspended sentence order in a month that have a face to face appointment arranged (which shall be physical or by video conference) with the contractor to take place no later than 5 business days after allocation to the contractor.
| Year | Initial offender contact - community order & suspended sentence order (CRC SCH9 SL001R) |
|---|---|
| Jan-Mar 20 | 93.8% |
| Oct-Dec 19 | 94.5% |
| Jul-Sep 19 | 94.7% |
| Apr-Jun 19 | 94.7% |
| Jan-Mar 19 | 96.1% |
| Oct-Dec 18 | 96.9% |
| Jul-Sep 18 | 97.6% |
| Apr-Jun 18 | 96.9% |
| Jan-Mar 18 | 96.7% |
| Oct-Dec 17 | 96.3% |
| Jul-Sep 17 | 94.6% |
| Apr-Jun 17 |
The percentage of allocated persons of the contractor released from custody on licence in a month that have a face to face appointment arranged (which shall be physical or by video conference) with the contractor to take place no later than 1 business day after release (including immediate release from court following a period of remand).
| Year | Initial offender contact - license (CRC SCH9 SL002R) |
|---|---|
| Jan-Mar 20 | 93.9% |
| Oct-Dec 19 | 94.4% |
| Jul-Sep 19 | 94.8% |
| Apr-Jun 19 | 95.1% |
| Jan-Mar 19 | 95.9% |
| Oct-Dec 18 | 96.9% |
| Jul-Sep 18 | 97.8% |
| Apr-Jun 18 | 97.6% |
| Jan-Mar 18 | 96.9% |
| Oct-Dec 17 | 96.9% |
| Jul-Sep 17 | 96.7% |
| Apr-Jun 17 |
Jan-Mar 20 93.9%
The percentage of allocated persons sentence to a community sentence for whom in the relevant month the contractor has completed a plan within 15 business days after the date that the allocated person attends their first appointment with the contractor.
| Year | Plan Completion - community order & suspended sentence order (CRC SCH9 SL003R) |
|---|---|
| Jan-Mar 20 | 92.7% |
| Oct-Dec 19 | 89.5% |
| Jul-Sep 19 | 89.0% |
| Apr-Jun 19 | 86.2% |
| Jan-Mar 19 | 91.8% |
| Oct-Dec 18 | 95.7% |
| Jul-Sep 18 | 96.8% |
| Apr-Jun 18 | 95.3% |
| Jan-Mar 18 | 94.3% |
| Oct-Dec 17 | 95.9% |
| Jul-Sep 17 | 96.0% |
| Apr-Jun 17 |
The percentage of allocated persons of the contractor released from custody on licence sentence for whom in the relevant month the contractor has completed a plan within 15 business days after the date that the allocated person attends their first appointment with the contractor.
| Year | Plan completion - licence (CRC SCH9 SL004R) |
|---|---|
| Jan-Mar 20 | 90.1% |
| Oct-Dec 19 | 86.7% |
| Jul-Sep 19 | 85.7% |
| Apr-Jun 19 | 83.6% |
| Jan-Mar 19 | 89.2% |
| Oct-Dec 18 | 95.1% |
| Jul-Sep 18 | 96.2% |
| Apr-Jun 18 | 95.9% |
| Jan-Mar 18 | 94.4% |
| Oct-Dec 17 | 94.8% |
| Jul-Sep 17 | 95.1% |
| Apr-Jun 17 |
Jan-Mar 20 90.1%
The percentage of applicable persons with an unpaid work requirement in a month that have had unpaid work arranged by the contractor in no later than 7 business days after the date of allocation or assignment of that applicable person.
| Year | Priority of arrangement of unpaid work (CRC SCH9 SL006R) |
|---|---|
| Jan-Mar 20 | 74.1% |
| Oct-Dec 19 | 82.5% |
| Jul-Sep 19 | 82.1% |
| Apr-Jun 19 | 82.7% |
| Jan-Mar 19 | 83.9% |
| Oct-Dec 18 | 83.3% |
| Jul-Sep 18 | 88.7% |
| Apr-Jun 18 | 91.4% |
| Jan-Mar 18 | 90.4% |
| Oct-Dec 17 | 89.9% |
| Jul-Sep 17 | 89.1% |
| Apr-Jun 17 |
Jan-Mar 20 74.1%
Priority of arrangement of unpaid work (CRC SCH9 SL006R) detail
The percentage of completions of community orders and suspended sentence orders by allocated persons of the contractor in a month where the reason for that completion of the community order or suspended sentence order is positive.
| Year | Completion of community orders and suspended sentence orders (CRC SCH9 SL008) |
|---|---|
| Jan-Mar 20 | 78.9% |
| Oct-Dec 19 | 79.2% |
| Jul-Sep 19 | 77.2% |
| Apr-Jun 19 | 77.4% |
| Jan-Mar 19 | 77.5% |
| Oct-Dec 18 | 78.3% |
| Jul-Sep 18 | 78.6% |
| Apr-Jun 18 | 78.6% |
| Jan-Mar 18 | 77.7% |
| Oct-Dec 17 | 78.2% |
| Jul-Sep 17 | 77.3% |
| Apr-Jun 17 | 78.5% |
The percentage of positive completions of unpaid work requirements in a month where that person is subject to a community order, supervision default order or suspended sentence order that contains an unpaid work requirement and where that allocated person has not been recorded as a negative completion for Service Level 8.
| Year | Contractor delivery of unpaid work requirement (CRC SCH9 SL010) |
|---|---|
| Jan-Mar 20 | 89.0% |
| Oct-Dec 19 | 90.8% |
| Jul-Sep 19 | 90.8% |
| Apr-Jun 19 | 91.2% |
| Jan-Mar 19 | 90.1% |
| Oct-Dec 18 | 91.5% |
| Jul-Sep 18 | 90.9% |
| Apr-Jun 18 | 87.9% |
| Jan-Mar 18 | 88.3% |
| Oct-Dec 17 | 88.5% |
| Jul-Sep 17 | 87.1% |
| Apr-Jun 17 | 87.5% |
The percentage of positive completions of a programme requirement in a month where that allocated person or designated retained person is subject to a community order or suspended sentence order that contains a programme requirement, or a release licence that contains a programme condition and that allocated person or designated retained person has not been recorded as a negative completion for Service Level 8.
| Year | Contractor delivery of programme requirement (CRC SCH9 SL011R) |
|---|---|
| Jan-Mar 20 | 80.2% |
| Oct-Dec 19 | 86.1% |
| Jul-Sep 19 | 85.6% |
| Apr-Jun 19 | 85.8% |
| Jan-Mar 19 | 86.7% |
| Oct-Dec 18 | 86.5% |
| Jul-Sep 18 | 85.6% |
| Apr-Jun 18 | 89.1% |
| Jan-Mar 18 | |
| Oct-Dec 17 | 90.6% |
| Jul-Sep 17 | 89.6% |
| Apr-Jun 17 |
The percentage of resettlement persons for whom the contractor has completed a resettlement plan no later than 5 business days after the authority has completed the basic custody screening.
| Year | Completion of resettlement plans (CRC SCH9 SL013) |
|---|---|
| Jan-Mar 20 | 92.8% |
| Oct-Dec 19 | 96.4% |
| Jul-Sep 19 | 96.3% |
| Apr-Jun 19 | 95.2% |
| Jan-Mar 19 | 94.4% |
| Oct-Dec 18 | 96.3% |
| Jul-Sep 18 | 95.4% |
| Apr-Jun 18 | 96.4% |
| Jan-Mar 18 | 95.5% |
| Oct-Dec 17 | 95.8% |
| Jul-Sep 17 | 96.0% |
| Apr-Jun 17 | 96.5% |
Jan-Mar 20 92.8%
The percentage of allocated persons released on home detention curfew or on release on temporary licence where the contractor has provided information for use in the decision making process.
| Year | Contribution to assessments for discharge (CRC SCH9 SL015) |
|---|---|
| Jan-Mar 20 | 89.6% |
| Oct-Dec 19 | 88.4% |
| Jul-Sep 19 | 92.0% |
| Apr-Jun 19 | 93.6% |
| Jan-Mar 19 | 96.1% |
| Oct-Dec 18 | 96.8% |
| Jul-Sep 18 | 97.5% |
| Apr-Jun 18 | 97.8% |
| Jan-Mar 18 | 97.5% |
| Oct-Dec 17 | 97.2% |
| Jul-Sep 17 | 93.1% |
| Apr-Jun 17 | 90.9% |
Jan-Mar 20 89.6%
Contribution to assessments for discharge (CRC SCH9 SL015) detail
The percentage of breach information packs from the contractor that the authority is able to use for a breach presentation without the need for additional information (excluding information that only becomes available after the date that the original breach information pack is completed).
| Year | Quality of breach referral (CRC SCH9 SL016) |
|---|---|
| Jan-Mar 20 | 94.2% |
| Oct-Dec 19 | 93.9% |
| Jul-Sep 19 | 94.2% |
| Apr-Jun 19 | 94.8% |
| Jan-Mar 19 | 95.2% |
| Oct-Dec 18 | 94.9% |
| Jul-Sep 18 | 94.4% |
| Apr-Jun 18 | 94.8% |
| Jan-Mar 18 | 95.6% |
| Oct-Dec 17 | 95.6% |
| Jul-Sep 17 | 92.9% |
| Apr-Jun 17 | 89.1% |
Jan-Mar 20 94.2%
The percentage of recommendations to recall an allocated person made to the authority by the contractor within 24 hours of the contractor making the decision to request recall.
| Year | Recall referral timeliness (CRC SCH9 SL018) |
|---|---|
| Jan-Mar 20 | 88.4% |
| Oct-Dec 19 | 89.7% |
| Jul-Sep 19 | 91.0% |
| Apr-Jun 19 | 89.5% |
| Jan-Mar 19 | 92.1% |
| Oct-Dec 18 | 95.5% |
| Jul-Sep 18 | 96.0% |
| Apr-Jun 18 | 95.6% |
| Jan-Mar 18 | 96.2% |
| Oct-Dec 17 | 94.7% |
| Jul-Sep 17 | 93.8% |
| Apr-Jun 17 |
Jan-Mar 20 88.4%
Quality of engagement with allocated persons (CRC SCH9 AA)
The percentage of offender surveys conducted by the contractor that demonstrate an overall positive experience by the allocated person in each year.
| Year | Quality of engagement with allocated persons (CRC SCH9 AA) |
|---|---|
| Jul-Sep 19 | |
| Apr-Jun 19 | |
| Jan-Mar 19 | |
| Oct-Dec 18 | 73.6% |
| Jul-Sep 18 | |
| Apr-Jun 18 | |
| Jan-Mar 18 | |
| Oct-Dec 17 | |
| Jul-Sep 17 | |
| Apr-Jun 17 | 79.1% |
Jul-Sep 19 -
The percentage of allocated persons in the relevant month that on release from custody have settled accommodation.
| Year | Allocated person resettlement services - accommodation (CRC SCH9 AC) |
|---|---|
| Jan-Mar 20 | 61.5% |
| Oct-Dec 19 | 64.7% |
| Jul-Sep 19 | 65.2% |
| Apr-Jun 19 | 65.3% |
| Jan-Mar 19 | 63.6% |
| Oct-Dec 18 | 58.8% |
| Jul-Sep 18 | 65.7% |
| Apr-Jun 18 | 65.0% |
| Jan-Mar 18 | 64.0% |
| Oct-Dec 17 | 66.0% |
| Jul-Sep 17 | 65.2% |
| Apr-Jun 17 | 67.2% |
The percentage of alleged breaches of a community sentence by an allocated person of the contractor referred to the authority for breach presentation within 8 business days after the contractor becoming aware of the alleged breach occurring.
| Year | Breach referral timeliness (CRC SCH9 AE) |
|---|---|
| Jan-Mar 20 | 90.8% |
| Oct-Dec 19 | 89.7% |
| Jul-Sep 19 | 91.3% |
| Apr-Jun 19 | 92.1% |
| Jan-Mar 19 | 92.7% |
| Oct-Dec 18 | 86.9% |
| Jul-Sep 18 | 88.2% |
| Apr-Jun 18 | 89.0% |
| Jan-Mar 18 | 90.5% |
| Oct-Dec 17 | 90.1% |
| Jul-Sep 17 | 89.8% |
| Apr-Jun 17 | 86.6% |
Jan-Mar 20 90.8%
The percentage of recall review (risk management plan) documents which are supplied to the authority within 10 business days of an allocated person’s standard recall to custody in the relevant month.
| Year | Recall part B timeliness (CRC SCH9 AH) |
|---|---|
| Jan-Mar 20 | 65.0% |
| Oct-Dec 19 | 62.7% |
| Jul-Sep 19 | 65.2% |
| Apr-Jun 19 | 71.1% |
| Jan-Mar 19 | 65.2% |
| Oct-Dec 18 | 56.8% |
| Jul-Sep 18 | 57.4% |
| Apr-Jun 18 | 54.0% |
| Jan-Mar 18 | 53.2% |
| Oct-Dec 17 | 43.5% |
| Jul-Sep 17 | 29.3% |
| Apr-Jun 17 |
Jan-Mar 20 65.0%
The percentage of allocated persons whose completion of the sentence of the court has been recorded by the contractor when completed.
| Year | Completion of the sentence of the court (CRC SCH9 AI) |
|---|---|
| Jan-Mar 20 | 90.5% |
| Oct-Dec 19 | 92.2% |
| Jul-Sep 19 | 90.0% |
| Apr-Jun 19 | 89.9% |
| Jan-Mar 19 | 91.1% |
| Oct-Dec 18 | 92.5% |
| Jul-Sep 18 | 92.8% |
| Apr-Jun 18 | 89.6% |
| Jan-Mar 18 | 88.2% |
| Oct-Dec 17 | 89.4% |
| Jul-Sep 17 | 88.7% |
| Apr-Jun 17 |
Jan-Mar 20 90.5%
Completion of the sentence of the court (CRC SCH9 AI) detail
The percentage of positive compliance outcomes of licences and, where applicable, post sentence supervision periods by allocated persons of the contractor in a month.
| Year | Compliance of licences and post sentence supervision (CRC SCH9 AJ) |
|---|---|
| Jan-Mar 20 | 61.9% |
| Oct-Dec 19 | 65.6% |
| Jul-Sep 19 | 65.3% |
| Apr-Jun 19 | 66.0% |
| Jan-Mar 19 | 67.3% |
| Oct-Dec 18 | 69.4% |
| Jul-Sep 18 | 70.5% |
| Apr-Jun 18 | 70.6% |
| Jan-Mar 18 | 68.8% |
| Oct-Dec 17 | 71.2% |
| Jul-Sep 17 | 71.3% |
| Apr-Jun 17 |
The percentage of Allocated Persons supervised over the whole of the relevant month who have been offered at least one face to face appointment with their Responsible Officer or Designated Officer during the relevant month and where either:
- at least one appointment was attended; or
- appropriate follow-up action was initiated within 5 business days of non-attendance.
| Year | Offenders offered monthly contact (CRC SCH9 AK) |
|---|---|
| Jan-Mar 20 | 81.2% |
| Oct-Dec 19 | 83.6% |
| Jul-Sep 19 | 84.8% |
| Apr-Jun 19 | 85.7% |
| Jan-Mar 19 | 84.6% |
| Oct-Dec 18 | |
| Jul-Sep 18 |
Jan-Mar 20 81.2%