CRC performance

Since the introduction of the Offender Rehabilitation Act (ORA) as part of Transforming Rehabilitation, the National Probation Service (NPS) and Community Rehabilitation Companies (CRCs) have been monitored against performance frameworks to make sure their delivery of services is timely, consistent and of high quality.

Visit prisons and probation statistics for data sources and more details.


The percentage of allocated persons of the contractor under a community order or suspended sentence order in a month that have a face to face appointment arranged (which shall be physical or by video conference) with the contractor to take place no later than 5 business days after allocation to the contractor.

Initial offender contact - community order & suspended sentence order (CRC SCH9 SL001R)
Year Initial offender contact - community order & suspended sentence order (CRC SCH9 SL001R)
Jan-Mar 20 93.8%
Oct-Dec 19 94.5%
Jul-Sep 19 94.7%
Apr-Jun 19 94.7%
Jan-Mar 19 96.1%
Oct-Dec 18 96.9%
Jul-Sep 18 97.6%
Apr-Jun 18 96.9%
Jan-Mar 18 96.7%
Oct-Dec 17 96.3%
Jul-Sep 17 94.6%
Apr-Jun 17

The percentage of allocated persons of the contractor released from custody on licence in a month that have a face to face appointment arranged (which shall be physical or by video conference) with the contractor to take place no later than 1 business day after release (including immediate release from court following a period of remand).

Initial offender contact - license (CRC SCH9 SL002R)
Year Initial offender contact - license (CRC SCH9 SL002R)
Jan-Mar 20 93.9%
Oct-Dec 19 94.4%
Jul-Sep 19 94.8%
Apr-Jun 19 95.1%
Jan-Mar 19 95.9%
Oct-Dec 18 96.9%
Jul-Sep 18 97.8%
Apr-Jun 18 97.6%
Jan-Mar 18 96.9%
Oct-Dec 17 96.9%
Jul-Sep 17 96.7%
Apr-Jun 17

The percentage of allocated persons sentence to a community sentence for whom in the relevant month the contractor has completed a plan within 15 business days after the date that the allocated person attends their first appointment with the contractor.

Plan Completion - community order & suspended sentence order (CRC SCH9 SL003R)
Year Plan Completion - community order & suspended sentence order (CRC SCH9 SL003R)
Jan-Mar 20 92.7%
Oct-Dec 19 89.5%
Jul-Sep 19 89.0%
Apr-Jun 19 86.2%
Jan-Mar 19 91.8%
Oct-Dec 18 95.7%
Jul-Sep 18 96.8%
Apr-Jun 18 95.3%
Jan-Mar 18 94.3%
Oct-Dec 17 95.9%
Jul-Sep 17 96.0%
Apr-Jun 17

The percentage of allocated persons of the contractor released from custody on licence sentence for whom in the relevant month the contractor has completed a plan within 15 business days after the date that the allocated person attends their first appointment with the contractor.

Plan completion - licence (CRC SCH9 SL004R)
Year Plan completion - licence (CRC SCH9 SL004R)
Jan-Mar 20 90.1%
Oct-Dec 19 86.7%
Jul-Sep 19 85.7%
Apr-Jun 19 83.6%
Jan-Mar 19 89.2%
Oct-Dec 18 95.1%
Jul-Sep 18 96.2%
Apr-Jun 18 95.9%
Jan-Mar 18 94.4%
Oct-Dec 17 94.8%
Jul-Sep 17 95.1%
Apr-Jun 17

The percentage of applicable persons with an unpaid work requirement in a month that have had unpaid work arranged by the contractor in no later than 7 business days after the date of allocation or assignment of that applicable person.

Priority of arrangement of unpaid work (CRC SCH9 SL006R)
Year Priority of arrangement of unpaid work (CRC SCH9 SL006R)
Jan-Mar 20 74.1%
Oct-Dec 19 82.5%
Jul-Sep 19 82.1%
Apr-Jun 19 82.7%
Jan-Mar 19 83.9%
Oct-Dec 18 83.3%
Jul-Sep 18 88.7%
Apr-Jun 18 91.4%
Jan-Mar 18 90.4%
Oct-Dec 17 89.9%
Jul-Sep 17 89.1%
Apr-Jun 17

The percentage of completions of community orders and suspended sentence orders by allocated persons of the contractor in a month where the reason for that completion of the community order or suspended sentence order is positive.

Completion of community orders and suspended sentence orders (CRC SCH9 SL008)
Year Completion of community orders and suspended sentence orders (CRC SCH9 SL008)
Jan-Mar 20 78.9%
Oct-Dec 19 79.2%
Jul-Sep 19 77.2%
Apr-Jun 19 77.4%
Jan-Mar 19 77.5%
Oct-Dec 18 78.3%
Jul-Sep 18 78.6%
Apr-Jun 18 78.6%
Jan-Mar 18 77.7%
Oct-Dec 17 78.2%
Jul-Sep 17 77.3%
Apr-Jun 17 78.5%

The percentage of positive completions of unpaid work requirements in a month where that person is subject to a community order, supervision default order or suspended sentence order that contains an unpaid work requirement and where that allocated person has not been recorded as a negative completion for Service Level 8.

Contractor delivery of unpaid work requirement (CRC SCH9 SL010)
Year Contractor delivery of unpaid work requirement (CRC SCH9 SL010)
Jan-Mar 20 89.0%
Oct-Dec 19 90.8%
Jul-Sep 19 90.8%
Apr-Jun 19 91.2%
Jan-Mar 19 90.1%
Oct-Dec 18 91.5%
Jul-Sep 18 90.9%
Apr-Jun 18 87.9%
Jan-Mar 18 88.3%
Oct-Dec 17 88.5%
Jul-Sep 17 87.1%
Apr-Jun 17 87.5%

The percentage of positive completions of a programme requirement in a month where that allocated person or designated retained person is subject to a community order or suspended sentence order that contains a programme requirement, or a release licence that contains a programme condition and that allocated person or designated retained person has not been recorded as a negative completion for Service Level 8.

Contractor delivery of programme requirement (CRC SCH9 SL011R)
Year Contractor delivery of programme requirement (CRC SCH9 SL011R)
Jan-Mar 20 80.2%
Oct-Dec 19 86.1%
Jul-Sep 19 85.6%
Apr-Jun 19 85.8%
Jan-Mar 19 86.7%
Oct-Dec 18 86.5%
Jul-Sep 18 85.6%
Apr-Jun 18 89.1%
Jan-Mar 18
Oct-Dec 17 90.6%
Jul-Sep 17 89.6%
Apr-Jun 17

The percentage of resettlement persons for whom the contractor has completed a resettlement plan no later than 5 business days after the authority has completed the basic custody screening.

Completion of resettlement plans (CRC SCH9 SL013)
Year Completion of resettlement plans (CRC SCH9 SL013)
Jan-Mar 20 92.8%
Oct-Dec 19 96.4%
Jul-Sep 19 96.3%
Apr-Jun 19 95.2%
Jan-Mar 19 94.4%
Oct-Dec 18 96.3%
Jul-Sep 18 95.4%
Apr-Jun 18 96.4%
Jan-Mar 18 95.5%
Oct-Dec 17 95.8%
Jul-Sep 17 96.0%
Apr-Jun 17 96.5%

The percentage of allocated persons released on home detention curfew or on release on temporary licence where the contractor has provided information for use in the decision making process.

Contribution to assessments for discharge (CRC SCH9 SL015)
Year Contribution to assessments for discharge (CRC SCH9 SL015)
Jan-Mar 20 89.6%
Oct-Dec 19 88.4%
Jul-Sep 19 92.0%
Apr-Jun 19 93.6%
Jan-Mar 19 96.1%
Oct-Dec 18 96.8%
Jul-Sep 18 97.5%
Apr-Jun 18 97.8%
Jan-Mar 18 97.5%
Oct-Dec 17 97.2%
Jul-Sep 17 93.1%
Apr-Jun 17 90.9%

The percentage of breach information packs from the contractor that the authority is able to use for a breach presentation without the need for additional information (excluding information that only becomes available after the date that the original breach information pack is completed).

Quality of breach referral (CRC SCH9 SL016)
Year Quality of breach referral (CRC SCH9 SL016)
Jan-Mar 20 94.2%
Oct-Dec 19 93.9%
Jul-Sep 19 94.2%
Apr-Jun 19 94.8%
Jan-Mar 19 95.2%
Oct-Dec 18 94.9%
Jul-Sep 18 94.4%
Apr-Jun 18 94.8%
Jan-Mar 18 95.6%
Oct-Dec 17 95.6%
Jul-Sep 17 92.9%
Apr-Jun 17 89.1%

The percentage of recommendations to recall an allocated person made to the authority by the contractor within 24 hours of the contractor making the decision to request recall.

Recall referral timeliness (CRC SCH9 SL018)
Year Recall referral timeliness (CRC SCH9 SL018)
Jan-Mar 20 88.4%
Oct-Dec 19 89.7%
Jul-Sep 19 91.0%
Apr-Jun 19 89.5%
Jan-Mar 19 92.1%
Oct-Dec 18 95.5%
Jul-Sep 18 96.0%
Apr-Jun 18 95.6%
Jan-Mar 18 96.2%
Oct-Dec 17 94.7%
Jul-Sep 17 93.8%
Apr-Jun 17

Quality of engagement with allocated persons (CRC SCH9 AA)

The percentage of offender surveys conducted by the contractor that demonstrate an overall positive experience by the allocated person in each year.

Quality of engagement with allocated persons (CRC SCH9 AA)
Year Quality of engagement with allocated persons (CRC SCH9 AA)
Jul-Sep 19
Apr-Jun 19
Jan-Mar 19
Oct-Dec 18 73.6%
Jul-Sep 18
Apr-Jun 18
Jan-Mar 18
Oct-Dec 17
Jul-Sep 17
Apr-Jun 17 79.1%

Jul-Sep 19 -


The percentage of allocated persons in the relevant month that on release from custody have settled accommodation.

Allocated person resettlement services - accommodation (CRC SCH9 AC)
Year Allocated person resettlement services - accommodation (CRC SCH9 AC)
Jan-Mar 20 61.5%
Oct-Dec 19 64.7%
Jul-Sep 19 65.2%
Apr-Jun 19 65.3%
Jan-Mar 19 63.6%
Oct-Dec 18 58.8%
Jul-Sep 18 65.7%
Apr-Jun 18 65.0%
Jan-Mar 18 64.0%
Oct-Dec 17 66.0%
Jul-Sep 17 65.2%
Apr-Jun 17 67.2%

The percentage of alleged breaches of a community sentence by an allocated person of the contractor referred to the authority for breach presentation within 8 business days after the contractor becoming aware of the alleged breach occurring.

Breach referral timeliness (CRC SCH9 AE)
Year Breach referral timeliness (CRC SCH9 AE)
Jan-Mar 20 90.8%
Oct-Dec 19 89.7%
Jul-Sep 19 91.3%
Apr-Jun 19 92.1%
Jan-Mar 19 92.7%
Oct-Dec 18 86.9%
Jul-Sep 18 88.2%
Apr-Jun 18 89.0%
Jan-Mar 18 90.5%
Oct-Dec 17 90.1%
Jul-Sep 17 89.8%
Apr-Jun 17 86.6%

The percentage of recall review (risk management plan) documents which are supplied to the authority within 10 business days of an allocated person’s standard recall to custody in the relevant month.

Recall part B timeliness (CRC SCH9 AH)
Year Recall part B timeliness (CRC SCH9 AH)
Jan-Mar 20 65.0%
Oct-Dec 19 62.7%
Jul-Sep 19 65.2%
Apr-Jun 19 71.1%
Jan-Mar 19 65.2%
Oct-Dec 18 56.8%
Jul-Sep 18 57.4%
Apr-Jun 18 54.0%
Jan-Mar 18 53.2%
Oct-Dec 17 43.5%
Jul-Sep 17 29.3%
Apr-Jun 17

The percentage of allocated persons whose completion of the sentence of the court has been recorded by the contractor when completed.

Completion of the sentence of the court (CRC SCH9 AI)
Year Completion of the sentence of the court (CRC SCH9 AI)
Jan-Mar 20 90.5%
Oct-Dec 19 92.2%
Jul-Sep 19 90.0%
Apr-Jun 19 89.9%
Jan-Mar 19 91.1%
Oct-Dec 18 92.5%
Jul-Sep 18 92.8%
Apr-Jun 18 89.6%
Jan-Mar 18 88.2%
Oct-Dec 17 89.4%
Jul-Sep 17 88.7%
Apr-Jun 17

The percentage of positive compliance outcomes of licences and, where applicable, post sentence supervision periods by allocated persons of the contractor in a month.

Compliance of licences and post sentence supervision (CRC SCH9 AJ)
Year Compliance of licences and post sentence supervision (CRC SCH9 AJ)
Jan-Mar 20 61.9%
Oct-Dec 19 65.6%
Jul-Sep 19 65.3%
Apr-Jun 19 66.0%
Jan-Mar 19 67.3%
Oct-Dec 18 69.4%
Jul-Sep 18 70.5%
Apr-Jun 18 70.6%
Jan-Mar 18 68.8%
Oct-Dec 17 71.2%
Jul-Sep 17 71.3%
Apr-Jun 17

The percentage of Allocated Persons supervised over the whole of the relevant month who have been offered at least one face to face appointment with their Responsible Officer or Designated Officer during the relevant month and where either:

  1. at least one appointment was attended; or
  2. appropriate follow-up action was initiated within 5 business days of non-attendance.
Offenders offered monthly contact (CRC SCH9 AK)
Year Offenders offered monthly contact (CRC SCH9 AK)
Jan-Mar 20 81.2%
Oct-Dec 19 83.6%
Jul-Sep 19 84.8%
Apr-Jun 19 85.7%
Jan-Mar 19 84.6%
Oct-Dec 18
Jul-Sep 18